Pellegrini Catering Overseas
- Client
- Pellegrini Catering Overseas
- Industry
- Contract catering
- Services
- Mobile app · Management webapp
The request
Bringing digital ordering up to the brand’s standard
Pellegrini Catering Overseas, an established name in contract catering that is also active in Switzerland, needed to evolve its digital offering to bring it in line with the level of quality and reliability that has always defined the brand.
With a consolidated presence in Ticino and across Switzerland, and a customer base of companies and private individuals, Pellegrini was looking for a solution that could simplify and centralise the meal-ordering experience, making it smoother, more accessible and more modern.
The goal was to create a complete digital system able to manage orders from both company employees and private users effectively, while improving internal processes and operational management at the same time.
The process
From operational flow analysis to app delivery
- 01
Needs analysis
We analysed the existing operational flows, identifying the needs of the different players involved: company employees, private customers, Pellegrini’s internal teams and partner companies. The goal was to build a digital ecosystem able to answer all these needs in a consistent, scalable way.
- 02
User experience design
We designed an intuitive, complete experience built to simplify even the most complex processes. The interface was developed to guarantee ease of use, clear navigation and quick access to every feature, keeping the end user’s experience at the centre.
- 03
App development
We developed an integrated solution made up of a mobile app and a webapp, designed to centrally manage orders, users, menus, content and administrative operations, ensuring efficiency and control at every level of the service.
The solution
A complete ecosystem for ordering and kitchen management
We built a complete digital ecosystem made up of a mobile app for users, both company employees and private customers, and a management webapp used by administrators, client companies and the kitchen team.
-
Mobile app for users
The app lets employees of client companies order lunch quickly and easily, choosing pick-up point, date, time and the dishes available on the weekly menu. Every dish can be viewed in detail, with ingredients, allergens, nutritional values and prices. Dedicated filters also make it easier to find the options that suit each person’s needs.
The system automatically handles any company contributions, while payment can be made by card or through a digital wallet that can be topped up directly by the user or the company. The app also lets users check active and past orders, receive notifications, access editorial content and see personalised promotions.
The same platform can also be used by private customers for take-away orders, without the benefits reserved for employees of partner companies.
-
Admin webapp
The webapp is the control centre of the whole ecosystem and lets Pellegrini manage the different components of the service centrally.
Administrators can manage companies and employees, configure wallets and company contributions, manage restaurants and pick-up points, check orders and operational settings, create promotions and communications, monitor performance, sales and user behaviour, and generate reports and export data.
This gives Pellegrini a centralised, up-to-date view of activity, simplifying the day-to-day management of the service.
-
Kitchen and menu management
The platform includes a complete system for managing the kitchen, used to organise ingredients, recipes and weekly menus. Menus can be customised for individual companies or different restaurants and, once published, are immediately available in the app.
The system can also automatically generate operational materials such as PDF menus, recipe sheets and meal labels, simplifying the kitchen team’s daily work.
-
Client company area
Partner companies have a dedicated area where they can manage their employees, monitor use of the service, check contributions and wallets and access the related reports.
This gives companies more control and transparency over the service, while simplifying collaboration and the exchange of information with Pellegrini.
-
Centralised process management
The whole ecosystem connects users, companies, administration and kitchen in a single platform. Orders, menus, payments, contributions, users, content and operational data are managed within the same system, reducing the fragmentation of information and letting Pellegrini coordinate the service more simply and efficiently.
The solution was designed to be scalable and to adapt to the needs of different companies, restaurants and types of users.
The result
A modern, centralised catering experience
The new platform has transformed the ordering and management experience for corporate and private catering, making the whole process smoother, more modern and more efficient.
Users can order their meals quickly and easily, accessing detailed menus, digital payments, orders and content through a single application. Client companies have more control and visibility over how their employees use the service, while Pellegrini can centrally manage orders, menus, users, contributions, content and operations.
The project has created a complete digital ecosystem that connects users, companies and internal teams in a single operational flow, offering a more efficient, accessible service in line with today’s needs.