Introduction
MyCittadino is a platform designed to connect citizens, the administration, operators and local services through an integrated, customisable digital environment.
The problem
The digitalisation of municipal services often grows through different tools: websites, email, forms, phone calls and dedicated platforms. The result is a fragmented experience for citizens and more complex management for the administration.
Information and services may live on different platforms and channels.
Communications, requests and reports are handled through tools that are not always connected.
Citizens often have to work out the right channel every time they need information or a service.
For the administration, coordinating users, communications, requests and services across separate systems adds operational complexity.
The platform
MyCittadino brings the main digital interactions between the municipality and its community together in a single platform.
Citizens can access information, communications, requests, reports, agreements and local services through a single entry point.
The administration has centralised tools to manage content, users, services and interactions, with a configuration that adapts to the needs of each municipality.
The benefits
MyCittadino creates a direct link between the administration, citizens and local organisations, reducing fragmentation across different tools and channels.
The municipality can manage communications, users, requests, documents, agreements and services through a single platform.
Citizens find municipal information and services within the same digital environment.
News, updates and information can be distributed through a recognisable, accessible channel.
Operators and partners can be connected to the platform through dedicated tools, expanding the services available to citizens.
How it works
A single digital environment gives access to communications, information, reports, requests, agreements and services made available by the municipality.
A centralised dashboard makes it possible to manage users, content, services, requests, communications and platform settings.
Dedicated tools let the organisations involved interact with the services provided by the municipality and with the central system.
The solution
Every administration has different services, processes and ways of relating to its community.
That is why MyCittadino is designed as a configurable ecosystem, able to progressively integrate services and features according to the municipality’s needs.
From communication to citizen services, from requests and reports to local initiatives and organisations, the different components can live together within the same digital environment.
Information and features are organised within a single, easily accessible experience.
The municipality has a single environment to configure and manage the platform’s main elements.
News, updates and institutional information can reach citizens through the same ecosystem.
Partners, operators and local initiatives can be integrated into the platform through dedicated features.
MyCittadino was not conceived as a simple information app.
It is a platform designed to grow with the municipality, integrating new services, new features and new local organisations over time.
The aim is to build a recognisable digital entry point for citizens and, at the same time, give the administration more orderly tools for managing digital services.
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Testimonials
Hexagon has proven to stand out for innovation, professionalism and attention to the customer. They responded to our needs excellently, showing great seriousness and reliability.
Manuel Antoniotti - CTO
I appreciated their commercial flexibility right from the start, later confirmed by how quickly our app went live. In a period of sudden strategic changes, being able to talk to the management day by day was essential. Recommended.
Mirco Alghisi - Marketing Manager
A highly professional, efficient and dynamic company. We particularly appreciate their ability to adapt to complex scenarios while always providing prompt, proactive support: a combination that makes Hexagon a partner of real value.
Pierfrancesco Bertola - Managing Director
I had a great experience with the team: from the very first kick-off meeting I could sense professionalism and seriousness. The project was developed on time and in a structured way, fully meeting my requirements.
Denny Bettelini - Managing Director
Our B2B web apps, designed by us, were developed in close collaboration between our in-house experts and the Hexagon Swiss developers, to our complete satisfaction. We wholeheartedly recommend them, including for complex innovation projects.
Fulvio Magni - Head of Operations
A company of talented young developers, founded and enthusiastically led by Stefano, an entrepreneur able to inspire his team and find cutting-edge technological solutions tailored to the needs of every client.
Massimiliano Salvadè - Managing Director
We chose Hexagon Swiss for the new Pellegrini CH app: a competent, responsive team that turned our initial ideas into concrete solutions and improved on them in several respects. The project was delivered on time and on budget, with a result beyond our expectations and a fast, effective help desk after launch. Not just a supplier, but a partner it was a real pleasure to work with.
Luca Monfrecola - Managing Director
